People caring about people

Our lovely Mum arrived at Hailsham House in early November for respite, but it quickly became apparent that she needed end of life care. From the moment the Manager visited Mum at home to assess her, we knew that she was going to be in safe hands. It was a difficult time for me and my siblings and also for Mum who had lived completely independently up until her admission.

Mum was treated with kindness, respect and love. Initially, she enjoyed going into the lounge and even outside. Becoming increasingly tired and weak, she stayed in her room. She was never lonely however. Staff were constantly popping by to check-in, she had her hair done, her nails painted, was beautifully dressed and always in her chair. Despite the rise of Omicron, we were able to visit daily, (having undertaken a lft) and although all staff wore masks, their smiles and empathy were palpable. Mum died peacefully 3 weeks later in her sleep, with her hand being held. She (and we) experienced the best care possible.