Supporting Families Through the Care Journey: How Care Homes Can Provide Peace of Mind

Introduction

Supporting families through the care journey is a core part of our mission at Aurem Care. We understand that choosing a care home is as much about providing peace of mind for families as it is about ensuring the wellbeing of residents. In this blog, we’ll explore how our approach prioritises family involvement, transparent communication, and compassionate care, helping to make the journey as reassuring and supportive as possible.

Supporting Families Through the Care Journey

Family Involvement from Day One

From the first enquiry to settling into a care home, we actively encourage family involvement. Families are welcome to tour our homes, meet the care team, and discuss their loved one’s specific needs and preferences. Our teams work closely with families to understand their concerns, answer questions, and ensure a smooth transition.

Transparent Communication and Regular Updates

We know that being kept in the loop is crucial for families. Aurem Care provides regular updates on each resident’s wellbeing, care plans, and activities, so families feel confident in the quality of care their loved one is receiving. Through both scheduled meetings and day-to-day communications, our teams keep families informed and involved.

Pro Tip:
“Our teams are just a phone call away, and we encourage families to reach out with any questions or updates on their loved one’s preferences or needs.”

Offering Emotional and Practical Support

Navigating the care journey can be emotionally challenging for families, which is why Aurem Care offers both emotional and practical support. Our staff are trained to help families understand what to expect and to provide guidance during difficult moments. We’re here to listen, offer reassurance, and support families as they adapt to this new stage.

Flexible Visiting Options

We believe that family connections are vital to resident wellbeing, which is why we offer flexible visiting options to accommodate families’ schedules. From in-person visits to virtual check-ins, our homes provide opportunities for families to stay engaged in their loved one’s life, helping to maintain strong, supportive relationships.

Pro Tip:
“Families can choose from a variety of visiting options that suit their lifestyle, including video calls and in-person visits, ensuring they can stay connected no matter the distance.”

Supporting End-of-Life Care with Compassion

End-of-life care is a deeply personal time for families, and Aurem Care is committed to providing compassionate support throughout this stage. Our teams offer families the space and comfort they need, ensuring that loved ones are treated with the utmost dignity and respect. Families are encouraged to spend as much time as they wish with their loved one, surrounded by a compassionate team dedicated to making this time as comforting as possible.

Peace of Mind Through Consistent, Quality Care

Ultimately, choosing a care home should provide families with peace of mind. At Aurem Care, our commitment to high-quality, person-centred care allows families to feel confident that their loved one is in safe, capable hands. With consistent care, regular communication, and an understanding of each resident’s unique needs, we work to create a supportive environment for both residents and their families.

Conclusion

Supporting families through the care journey is a priority at Aurem Care, where we aim to provide reassurance, open communication, and a compassionate approach to care. By actively involving families, offering flexible visiting options, and maintaining high standards of care, we create a partnership that supports peace of mind. If you’re considering a care home, contact us or visit one of our homes to learn more about how we support families and residents alike.

More Information

Choosing the right care home can be a daunting task when things may be feeling tough & overwhelming. Our handy blog on ‘How to Choose a Care Home‘ gives a step by step guide to help you find the best care & support for your loved one.

Our Values

Aurem Care homes are all about people caring about people, we believe our care homes should be happy homes for loved ones.

Where older adults can forge worthwhile, meaningful relationships with our team and make new friends.

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